Frequently Asked Questions
Everything you need to know about MUA Makeup Academy products and orders.
Are MUA Makeup Academy products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we permit third parties to do so on our behalf.
Do you offer vegan-friendly makeup options?
Absolutely. A significant portion of our range is 100% vegan. You can easily identify these products by looking for the vegan logo on the product pages or packaging.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on items that are unopened, unused, and in their original packaging within 28 days of purchase.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is confirmed, we are unable to make changes or cancellations. Please double-check your cart before checking out.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible payment options.